Here you find our most frequently asked questions. If you can’t find answer to your questions please contact us by email email@example.com or phone +46 706 66 75 20 and we will help you.
ORDER & SAMPLES
Do you have a showroom I can visit?
Yes we do – our showroom is located in central Gothenburg Sweden. Our full range is available to view and you can purchase samples. Please note that our showroom don’t keep any stock.
Marrakech Design Showroom
411 18 Gothenburg
Monday – Friday: 10:00-16:00 CET
Weekends & Holidays: Closed
Do you have any distributors?
Yes we do – please find our representatives here. Please note that our distributors don’t keep any stock.
If your country is not represented you can order direct through us.
How do I place an order?
Send us an email with the tile and quantity you wish to order. Please don’t forget to mention your address/delivery address, phone number and if you wish to order sealer with your tiles. We will reply within 24H (weekdays).
We’ll email you an invoice for the order, payment is made by a wire transfer. Once payment is received we will ship the order to your address of choice.
Can I change or add new items to my order after I’ve received my invoice?
Please email us and we will help you. Please note that we’re not able to make any changes if the order has been shipped from us.
Can I cancel my order?
If the order hasn’t been processed or shipped we can cancel your order. Please contact us by email and we will help you.
For information regarding cancellation for a custom made order, please see our purchase and delivery conditions.
How do I order samples?
Each sample cost 85 SEK/8 EUR/8 GBP/8 USD, postage is additional. The cost of the sample tiles will be deducted from your order price if you choose to place an order at a later date (please note that this does not apply for the shipping cost), we deduct one sample per ordered sqm. Please inform us about the fact that you have ordered sample tiles from us when placing the order and we will be happy to adjust your price accordingly!
Lead time for samples shipped worldwide is 3-7 working days after received payment. We accept payment by PayPal or bank transfer.
PRICES & PAYMENT
Are the prices on your website stated per sqm?
Prices stated in orange is per square meter. If you click on a selected item you can see box price and measurements. All prices visable on our website is in SEK (swedish website) and EUR in our English, French and German webiste. All prices are including swedish VAT (25%).
Stated prices are retail prices.
How do I pay for my order?
We accept payment by PayPal or bank transfer for sample orders.
For square meter orders we only accept bank transfer.
Do you keep tiles in stock?
Yes we do – to find out stock situation please send us an email or give us a call.
MEASUREMENTS & WEIGHT
What is the weight per tile?
Each cement tile weights approx. 1 kilo
Zellige and Bejmat approx 0,20 kilos per tile
What is the size on your tiles?
Standard size for our squared tiles are 20x20cm, our hexagonal tiles are 20x23cm.
How many tiles make a square meter?
20x20cm: 25 tiles
20x23cm: 29 tiles
30×5,8cm: 55 tiles
Zellige 10×10: 100 tiles
Bejmat : please click on selected Bejmat tile
What is your lead time?
For in stock items shipping within Europe and US by air takes about 7-10 working days after received payment.
How much is shipping cost?
Depends on where you are based. Send us an email with quantity needed and your delivery address and we’ll reply within 24H (weekdays)
Do you ship outside of Sweden?
Yes we do – we ship worldwide!
How is my order shipped?
Within Sweden your order will be delivered by PostNord. Within Europe your transport is handled by DSV or DHL. Tiles are packed in boxes and fitted on a 80x60m pallet or 120x80m pallet.
For orders outside of Europe we offer transport by air with FedEx or DHL. For larger orders we can offer sea freight as an option.
For more information please view order purchase and delivery conditions.
Can I pick up my order from you direct?
Our warehouse in Gamlestan, Gothenburg is opened twice a week (weekdays) and we can offer you to pick up your paid order after agreement with us. Please note that our warehouse is closed during weekends/holidays and that your order can’t be picked up from our showroom.
INSTALLATION & SEALING
Do I need to seal the tiles? If yes, how often?
Yes, our handmade cement tiles need sealing. We provide the following sealants that you can add to your order. We recommend to reseal your tiles once a year, however this depends on area and wear.
Can the tiles be installed in bathrooms including shower areas?
Yes, as long as the tiles are sealed.
If installed on a shower floor, care must be taken that they are cleaned only with mild soap and the occasional scrub with a Scotch-Brite pad. Acidic or harsh chemical cleaners, which are sometimes used to clean soap buildup from a shower floor, can damage the tiles. Also, cement tiles are slippery when wet (although ours are approved even for commercial installations).
Can the tiles be installed outdoors?
Our tiles can be installed outdoors as long as the tiles are sealed and installed with frost proof grout and adhesives. Please also note that colors such as green, blue, red and yellow will bleach with time due to the UV.
Can the tiles be installed with underfloor heating?
Yes, cement tiles have excellent thermal mass and are sublime with a radiant heat floor. When installing over radiant heat, we recommend a larger grout joint (3-4mm). Also, the grout material should be flexible. This will allow for some natural expansion/contraction of the heated floor without cracking the tiles.
Please also note that we recommend to wait at least 10-12 weeks before put into use.
Can the tiles be installed in commercial spaces?
Yes, as long as the tiles are sealed. Highly important that the maintenance instructions is followed, acidic or harsh chemical cleaners are not recommended.
How do I cut your cement tiles? Can I order tiles that already are cut?
The tiles can be cut with an angle grinder or a wet saw. No, sorry we are not able to assist in this matter.
What colour should the grout be?
Please install the tiles with products suitable for natural stone. We recommend light/medium grey colored grout and strongly advise against colored, black and white grout.
How do I care for my cement tiles?
One of the benefits with cement tiles is that will become more beautiful with time and therefore is it of importance to maintain the tiles. We recommend to clean the tiles regularly with neutral/colourless soap or Natural Stone & Porcelain aftercare cleaner (which can be purchased from us). We advise against products that contains blech or acids.
Please note; even tiles that is sealed are sensitive to different kinds of acids. Coffee, citrus fruits
and vinegar are examples of what can cause stains to the tiles if not cleaned promptly.
How do I store my tiles?
Please store your tiles in a dry and frost free environment.
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