Frequently asked questions

Yes, the minimum order quantity is two boxes, which can be mixed between different patterns.
For certain collections, specific minimum quantities apply. For example, Stone by Claesson Koivisto Rune requires a minimum order of three boxes, as the pattern consists of three different designs intended to be mixed. Any specific minimum order requirements are stated on the relevant product page on our website.

For deliveries outside the EU, customs clearance fees, import VAT, customs duties, and forwarding or customs handling charges may apply once the goods arrive in the destination country. Additional administration fees may also be charged by the local customs authority or freight carrier.
These costs, as well as Swedish VAT, are not included in the amount paid to Marrakech Design for orders shipped to countries outside the EU, including the United Kingdom, Norway, and Switzerland.

Samples, sealers, and cleaners can be purchased directly through our website using card payment or Apple Pay.
Orders for tiles by square metre can be paid by credit card, Apple Pay, or bank transfer. Customers with a Swedish bank account can also pay via Bankgiro or Swish.

Yes, we offer trade pricing for architects, interior designers, retailers, and larger projects. Please contact Marrakech Design by email with your requested pattern, quantity, and project details, and we will get back to you with a quotation.

Yes, we keep a large selection of tiles in stock. To check current availability and lead times, please contact Marrakech Design by email or phone.

Yes, many of our patterns can be produced in custom colour combinations. Please contact us with your project details and we will be happy to assist.

For in-stock items, delivery within Europe by road freight and to the US by air freight usually takes approximately 5–14 working days after payment has been received.
Lead times may vary depending on the destination and the timing of the payment, as orders are dispatched once full payment has been received.

Shipping costs vary depending on the delivery destination and order quantity. Please contact Marrakech Design by email with the requested quantity and delivery address, and we will provide you with a shipping quotation.

Yes – we ship worldwide!

Within Sweden, pallet shipments are delivered by PostNord. Within Europe, shipments are handled by DSV or FedEx. Tiles are packed in boxes and shipped on either 80 × 60 cm or 120 × 80 cm pallets.
For orders outside Europe, we offer air freight shipments with FedEx. Sea freight can also be arranged for larger orders.
Samples, sealers, and cleaners are shipped with PostNord within Sweden and with FedEx for international deliveries.

Yes, it is possible to collect your order directly from our warehouse in Gothenburg by prior arrangement.
If you wish to arrange collection through your own transporter, please note that shipments will be handled under Ex Works (EXW) delivery terms.

Each cement tile weighs approximately 1 kg.
Zellige and Bejmat tiles weigh approximately 0.2 kg per tile.

The standard size for our square tiles is 20x20cm, and our hexagons are manufactured in 20x23cm.

Yes, our handmade cement tiles require sealing. We generally recommend resealing the tiles once a year, depending on the area of installation and the level of wear.
Suitable sealers can be ordered directly from Marrakech Design together with your tiles.

Yes, our tiles can be installed in bathrooms and shower areas, provided they are properly sealed.
For shower floors, we recommend cleaning only with mild soap and occasional gentle scrubbing using a Scotch-Brite pad. Acidic or harsh chemical cleaners, often used to remove soap build-up, may damage the surface of the tiles.

Yes, our cement tiles can be installed outdoors, provided they are properly sealed and installed using frost-free grout and adhesives.
Please note that colours such as green, blue, red, and yellow may gradually fade over time when exposed to UV light and weather conditions.
For further information regarding outdoor installation, please refer to our installation guide on Marrakech Design’s website.

No, we do not recommend installing zellige tiles outdoors in climates exposed to freezing temperatures. Due to the risk of the glaze cracking in sub-zero conditions, zellige tiles are best suited for indoor use only.

Yes, cement tiles work very well with underfloor heating systems due to their excellent thermal mass.
When installing over underfloor heating, we recommend using a slightly wider grout joint (3–4 mm) together with a flexible grout to allow for the natural expansion and contraction of the heated floor.
We also recommend waiting at least 10–12 weeks before the underfloor heating system is put into use.

Yes, our tiles can be installed in commercial spaces, provided they are properly sealed and maintained.
It is important that the recommended maintenance instructions are followed. Acidic or harsh chemical cleaners are not recommended, as they may damage the surface of the tiles.

Cement tiles can be cut using an angle grinder or a wet saw. Zellige tiles can be cut or bevelled using a diamond blade. Tile cutters may also be used for zellige, although the results are generally less precise.
Marrakech Design does not offer pre-cut tiles.

One of the qualities of cement and zellige tiles is that they develop a beautiful natural patina over time. Regular maintenance is therefore important to preserve and protect the surface.
We recommend cleaning the tiles regularly using neutral soap or a Natural Stone & Porcelain aftercare cleaner, both suitable for handmade tiles and available from Marrakech Design. We advise against using products containing bleach, acids, or other harsh chemicals.
Please note that even sealed tiles can be sensitive to acidic substances. Coffee, citrus fruits, vinegar, and similar products may cause staining if not cleaned away promptly.

Unlike ceramic tiles, cement tiles are not fired in a kiln but gain their strength through a curing process. The pigmented surface layer is approximately 3–4 mm thick, which gives the tiles a long lifespan and also makes it possible to gently restore the surface if stains occur.
For minor stains, we recommend gently sanding the affected area using fine-grit sandpaper (400 grit or finer) together with mild soap and water. Work on a small area at a time and always test in a less visible spot before treating a larger surface. After sanding, rinse thoroughly with clean water to ensure that no soap residue remains.
For more stubborn stains, sanding together with a Stone & Tile Intensive Cleaner may help.
Allow the tiles to dry overnight before reapplying sealer until the surface is fully saturated.

For our cement tiles, we generally recommend choosing a light to medium grout shade. A good guideline is to use the back of the tile when selecting the grout colour, as this often creates the most harmonious result.
For zellige tiles, we usually recommend choosing a grout colour that closely matches the tile itself. However, this is ultimately a matter of personal preference and the overall look you wish to achieve.
We do not recommend using white, black, or strongly coloured grout for our cement tiles, as these may cause visible discolouration of the tiles — even when sealed.

Please store your tiles in a dry and frost-free environment.